Terms & Conditions

Cooke Opticians Terms & Conditions


All product prices exclude delivery charges. During the checkout process your order will be updated to show the delivery charges and show a total amount to pay including the delivery charges.

Although we endeavour to ensure that all pricing information is accurate, occasionally an error may occur, and goods may be mispriced. If we discover a pricing error we will, at our discretion, either contact you and ask you whether you wish to continue with the order at the correct price or notify you that we have cancelled your order. We will not be obliged to supply goods at the incorrect price.

Prices that are reduced for sales and promotions are only valid for the specified period.

We reserve the right to adjust prices, offers, goods and specifications of goods at our discretion at any time before (but not after) we accept your order.


All orders made by you are subject to acceptance by us. We may choose not to accept your order for any reason and will not be liable to you or to anyone else in those circumstances.

If you order goods which are not available from stock, we will contact you by e-mail or by telephone to discuss how you wish to proceed. You will have the option to wait until the goods are available from stock or cancel your order in accordance with our returns policy.

Unless we have notified you that we do not accept your order or you have cancelled it in accordance with our returns policy, we accept your order 7 days after the date of order or when the goods are delivered, whichever is earlier.


The total cost of your order is the price of the goods and delivery charges.

What cards do you accept?

Payment can be made by most major credit or debit cards.

You confirm that the credit/debit card that is being used is yours. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorise payment we will not accept your order and we will not be liable for any delay or non-delivery and we are not obliged to inform you of the reason for the refusal.

We are not responsible for your card issuer or bank charging you as a result of our processing of your credit/debit card payment in accordance with your order.



Upon receiving your delivery, please check all items straight away for any problems or issues. If there is any problems or issues with the items, please take a photograph and contact us as soon as possible. Issues must be reported within 14 days of receiving your order.

How much will delivery cost me?

This is calculated on the total price, weight and area in Ireland. There is only one delivery charge per order. This charge is automatically calculated according to the products you have selected to buy (added to your shopping basket).

Can I change my delivery date?

If your item is being delivered by us or any of our delivery partners, you can change your delivery day up to 48 hours prior to delivery. The onus is on you to advise Cooke Opticians in reasonable time and agreement has been accepted by Cooke Opticians.


Delivery times apply to items in stock.

If any items you order are not available we will use the telephone or email details you have provided to contact you and discuss how you wish to proceed. If we are not able to contact you we will use our discretion and send you the items that are available and possibly a substitute for the unavailable item(s) or refund you accordingly.

Working days are classified as Monday to Friday and exclude bank holidays

Unless otherwise stated, all deliveries will be made direct to your door.

We do not deliver items to multiple addresses unless arrangement has been discussed with Cooke Opticians and agreement has been confirmed by our courier service and we have then confirmed with you.

Please leave a daytime telephone number as we may contact you to arrange a convenient delivery date.

If your order contains more than one item the products may be delivered separately from different delivery partners.

Delivery is available to all Ireland addresses. Delivery outside of Ireland is available. Cooke Opticians will obtain quotations for the delivery on your request and confirm to you with an estimated delivery date.

Should you wish to arrange your own collection and delivery of your order this will need to be arranged at the time of order and agreement as to collection date at a suitable time for Cooke Opticians.



Please keep your receipt for anything you buy from us. It will ensure we can help you if you need to bring something back.

Products delivered to you

If you buy a product which we deliver to you, you may cancel your order (or any part of it) for any reason before delivery or within 14 days after delivery by:

This is subject to the following conditions:

The product must be unused

Orders which are cut, made to measure, or mixed to your requirements will not be exchanged or refunded

You will receive a full refund of the price paid (excluding relevant delivery charges) less any collection charges. If you return a part of an order, we will recalculate any applicable delivery charge for the remaining part of the order and deduct this from the refund

We reserve the right to refuse a return or to require proof of identity. We also reserve the right to add a 20% handling fee where applicable.


We shall not be liable to you where performance of any of our obligations to you is prevented, frustrated or impeded by reason of acts of God, war and other hostilities, civil commotion, accident, strikes, lock outs, trade disputes, acts or restraints of Government, imposition or restrictions of imports or exports or any other cause not within the reasonable control of Cooke Opticians.

If any part of these terms and conditions is found to be unenforceable as a matter of law, all other parts of these terms and conditions shall not be affected and shall remain in force.

We cannot guarantee that the appearance and/or colours of products shown on this site exactly reproduce the appearance and/or colours of the physical products themselves.

As soon as Cooke Opticians has delivered the goods, the Customer will be responsible for their safekeeping and Cooke Opticians will not be responsible for any damage or fault arising from incorrect storage.

Ownership of the goods shall remain with Cooke Opticians and shall not pass to the Customer until the agreed price for them, together with all other sums due from the Customer to Cooke Opticians have been paid in full.

To the extent permitted by law, Cooke Opticians accepts no liability for any loss, damage or injury arising as a consequence of the advice provided.

These terms and conditions and any contract between us shall be governed by and construed in accordance with Irish law and the Irish Courts shall have jurisdiction over any disputes between us.

Contracts are made and accepted subject to these Conditions of Sale.

In these terms and conditions:

“Cooke Opticians” means, Cooke Opticians and any other connected organisation that supplies the goods ordered by you and any successor to its business;

“We and Us” means Cooke Opticians either alone or together with you, as the context requires;

“You” means the person ordering goods subject to these terms and conditions.

Our details
Cooke Opticians
Stephen Street, Sligo

Registered in Ireland

To contact us by telephone please call 0719170169. Lines are open 9:30am to 5.30pm Monday – Saturday.


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